Shipping Policy

Thank you for shopping on the Hennie Bekker Official Website

Shipping quotes are provided during checkout using our online shipping calculator. All shipping rates include handling - there are no other hidden costs. Orders are normally shipped within one to two business days.

General delivery times for orders shipped to Canadian, US and international destinations are specified below. Please contact our order desk (contact details below) if you are concerned, or require further information about shipping options and delivery times for a certain country.

Destination Carrier Shipping Method Delivery Time (typical)
Canada Canada Post Standard 7 business days
United States Canada Post/USPS Ground Up to 3 weeks
Air 7-10 business days
All other Countries Canada Post Surface 4-6 weeks
Air 10 business days

NOTE:

Orders shipped by Air to France, England, Holland, Belgium, Germany and other Western European countries may be delivered within 1 week.

Although Air shipments are more likely to arrive within the delivery times indicated above than Ground or Surface shipments, orders to African, Eastern European, Middle Eastern and Asian countries can take up to 8 weeks for delivery. Heightened security has made it impossible to guarantee the delivery time for international shipments.

Small packages shipped to destinations outside of Canada typically do not allow for tracking, even though each package has a barcoded customs declaration. Please notify us if you haven't received your package within the times indicated above so that we may follow up with the carrier.

Note that for international deliveries, the customer is responsible for any customs, duties or taxes. We are not responsible for carrier delivery delays.

Contact details:

24 Hour Customer Service
Our order desk is open 24 hours a day 7 days a week to answer questions about your order. To reach the order desk:

Toll Free across the U.S. & Canada
Dial: 1 - 866 - 270 - 7505 and ask for Hennie Bekker Music

From other countries:
Place a direct call to Canada: 1 - 289 - 296 - 2448 and ask for Hennie Bekker Music

By E-mail: orderline@henniebekker.com